More than likely SL is only calling because your customer requested you. If you see SL on caller id don’t answer. SL will have to tell your customer they can’t get ahold of you, and your customer will call you. You’re correct, when you tell SL you don’t accept their pricing they will lie to your customer and tell them you turned down the job or that if your shop does the work they will have out of pocket expense. Make sure you get an assignment, and be sure it’s valid in your state. Do the work. Done deal.

If your customer’s agent calls saying SL can’t get ahold of you just ask them for the policy number, etc and let the agent know you’ll get your customer taken care of. Trust me, this works.

One hour and twenty five minutes and still going.

Instead of posting here, call the insurer involved and ask to speak to a claims supervisor. File a complaint with the supervisor about how bad their TPA is performing. If everyone files a complaint the insurer will have to do something.