How many non-Safelite shops actually want to participate in Safelite's "network" knowing that they are endorsing the Safelite brand over their own company, knowing that they will have to deal with their own direct competition during the claim settlement process, knowing prospective customers will be directed to their direct competitor to be brainwashed before being allowed to speak to the their shop which actually earned the customers choice and finally, knowing that they will necessarily give up the right to set their own prices if they join the "network"?

If you don't want to participate, make sure your state department of insurance, state reps and state attorney general know how you feel i.e. that you are being coerced into participating!

Currently all the powers that be have been bamboozled into thinking that your participation in Safelite's scheme is totally voluntary.

More than likely SL is only calling because your customer requested you. If you see SL on caller id don’t answer. SL will have to tell your customer they can’t get ahold of you, and your customer will call you. You’re correct, when you tell SL you don’t accept their pricing they will lie to your customer and tell them you turned down the job or that if your shop does the work they will have out of pocket expense. Make sure you get an assignment, and be sure it’s valid in your state. Do the work. Done deal.

If your customer’s agent calls saying SL can’t get ahold of you just ask them for the policy number, etc and let the agent know you’ll get your customer taken care of. Trust me, this works.

One hour and twenty five minutes and still going.

Instead of posting here, call the insurer involved and ask to speak to a claims supervisor. File a complaint with the supervisor about how bad their TPA is performing. If everyone files a complaint the insurer will have to do something.