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Sounds to me like I'm going to use FYG for now on until further notice. This is ridiculous. I have a warranty to honor and how is a person supposed to stay in business and be profitable if they are paying a premium for OEM Pilkington glass that's defective. This is a big problem.
For us it's PGW most of the time, Pilkington is running a close second. Pitiful product quality out of both of these companies over the past few years. Probably gonna get worse, not better.
On a more practical note, we have found a way to reduce the rearview mirror problem. Buy a needle point oiler or use WD-40 and lube the ball joint and work it a bit before re-mounting it. This will help reduce pressure put on the mirror button when adjusting.