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the company is a sieve. Leaks are what happen when you jam bad policies down dedicated peoples throats to advance a strategy that looks good in magazines, but does so at the expense of the people that got you there. How many field leaders thought this was a good idea? I think it would be interesting to take the call talking points to state farm, farmers and allstate agents to see if they agree that the relationships they have built with customers over the last few decades are less valuable than a website...their "least cost provider" certainly thinks so.
ASMs don't sign away your right to work and compete - its what you are good at. Check out your job options and get with an attorney. Keep your power once you are restructured out the door. Don't sign anything hastily.
pop - c'mon some, not all reps are very good at what they do...
however, this all still seems to be a rumor.. without facts.. can anyone provide some solid facts to substantiate this rumor
It is 100% true. It's very bittersweet. When looking at the big picture, it's time for this role to evolve. However, Safelite still needs that layer of insulation when it comes to our accounts. We won't all be gone, but most of us will. The rest will be transitioned into a different type of position. While it's not fun to lose your job, Safelite hasn't been a very fun place to work.
As for some of you who choose to insult- the sales team that was left last year are perfectly capable and did a lot for this company that went without notice or recognition. Frankly, I look forward to not working with associates that can't even use the proper form of grammar, such as you "Flashtime". The next time you throw an insult, use the word "than" when it comes to a comparison.
seems like the company "evolves" every two years whether it needs it or not. I guess the newly minted vps and corporate directors have to blaze their path to show their worth, or maybe some in the big offices are making their dream of no sales and no csr come true - half way anyway. I'm sure lots of hand wringing about doing "tough" things with folks that have spent decades bleeding safelite to all that would listen..and 'volunteering' for every pet charity that makes TF look good to GL. (instead of the ones under their nose on anything more than a token basis)...all bull****, but hey, who cares if you feel better? Funny thing is, who is going to answer all of those calls that come in from agents and customers that avoid the 'machine' because of service? … maybe they will use the app...who wouldn't want to do that? just ask RC, the focus group doesn't lie. Maybe the company will just forward the phone numbers from the rep phones....or maybe they can't because someone thought saving a buck with bring your own device was a good plan. I probably dont' understand - that's ok too. I know lots of good folks with big books of juicy non program business coming available.... they will keep the corporate shills to plan events, nod favorably at stupid ideas in worthless meetings and put up the tents at regional golf tournaments... don't sign before you shop folks.
what good does a salesman do, they already have a network that arm twists price so
safelite makes more than people doing the installing. agents don't decide where to
send customers to get glass fixed.
It’s sad when people lose their jobs. I suggest that all of the salesmen that lose their jobs start their own auto glass business. If they do, I hope they share how they feel when their former company steals work from them. Wait, if they join the network they’ll be on easy street, right?
A very strong rumor also has it that on August 20, Belron will be replacing Tom Feeney. Friends across the pond say this is almost a certainty. No word on who will replace him, but the feeling is a Brit rather than another American.
People powered you are so right. If I was one of the termed ASM I would send to all my agents. In fact competitors should print this out to have a discussion with agents. Safelite is heartless. I heard today was suppose to be the day but an executive admin sent out an email in error to everyone at Safelite. Not a good "Day" for her. An they say sales people are incompetent. It's hysterical.
Its funny... Mr Feeney felt the need to jump into an interview to address things a bunch of anonymous hacks have posted on a message board. Not only is he on board for the next 3 or so years, he got promoted!!! People Powered!!! I wouldn't hold out for congrats...you fired the guys that were good at carrying the company flag the highest. Funny comment about change or die in the interview...kind of reminded me of "new coke" rationale in the 80s. I thought understanding your customers wants and needs was a pillar - as were people... but I guess that only applies to certain customers and certain people - you can always create a temporary new job for the ones you want to keep (and let them do the same thing) and still drop the restructure cost below the line to show how smart of an idea it was. Outstanding work. Good luck with your firings. Something feels dirty about shooting profitable, loyal associates when the company is killing it. Seems to transcend profitable growth, and go straight to "ego driven greed". but who knows, its probably the right thing and we will all benefit - at least those of us that are left.
Another article. Why the need to explain yourself? I think Mr Feeney should think about taking advice from his communications team about posting these articles. It makes him and SL look weak and nervous. Maybe the wrong people were let go. This will only bring it to the attention of the insurance industry. Something his communications team doesn't seem to understand... If you keep stirring crap it will keep stinking.