After years of getting sick and tired of the confused looks on our customer's faces as they stand at out counter on the phone listening to the TPA's propaganda we decided to display the following framed sign in a prominent spot on our counter. Whenever we are making a call to a TPA we place it in front of the customer and say "this is who we are calling to report the claim if you would want to look over this quick while I get them on the phone". It has really done the trick and is a lot of fun when an educated customer puts them in their place! Hope it helps others.


Quick FACTS when reporting your Glass Claim to a 1-800 #

You are NOT talking to your Insurance Company.

Usually you are talking to someone that works for Safelite Solutions
which is a division of foreign-owned Safelite Auto Glass.

They are our direct competitor and
we do not approve of their business practices.


XXXXX is a locally owned shop that is obviously
NOT part of their network of foreign-owned company shops.

During the phone call they may say things to try to manipulate you
into changing your mind about the shop you have chosen
and STEER you to one of their own shops.

Comments they frequently make:
…you may have an extra out-of-pocket expense if you use this shop.
…the Glass Shop you have selected is not on our list of “approved shops”.
…if you use a non-approved shop they won’t be able to warranty the work.

WE GUARANTEEE OUR WORK FOR AS LONG AS YOU OWN YOUR VEHICLE
and since we are the ones doing the work our warranty is the one that matters.

XXXXXXX Auto Glass has been serving this community since 1983.

THANK YOU for keeping your business local & in the USA!

Great idea! Thanks.

Very good! I copied and pasted this in word made it a bit bigger and we are posting it at our counter for customers to read. Good deal.