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x

Oct 15, 2014 - 10:51PM

Consequential damages?

http://www.glassbytes.com/2014/10/maryland-woman-sues-safelite-alleging-it-refused-to-fix-damage-its-technician-caused-to-her-vehicle/

I have to agree with Slavelite on this one. We get our customer to sign a waiver for possible further damage caused by the broken glass pieces. The slavetech should have written that in the pre inspection.....

Some people just try to get over...

l

Oct 16, 2014 - 5:11AM

Re: Consequential damages?

I don't get it, how does broken glass from a backlite make its way into a rear door effecting the actuator? Can someone say SCAM?

x

Oct 16, 2014 - 6:40AM

Re: Consequential damages?

Incorrect term used. They refereed to the back rear door glass as a backlite.

s

Oct 16, 2014 - 9:26AM

Re: Consequential damages?

Have to agree too. Broken glass can damage sensitive electronics in a door. The Tech has no control or responsibility when that happens. Problem is: TPAs don't care & want to nail the shop for repair costs anyway. It seems unless of course the Tech is one of the TPA's own people.

o

Oct 16, 2014 - 1:07PM

Re: Consequential damages?

1 stay calm -don't take criticism personally
2 listen carefully-don't interrupt.show empathy
3 apologize, without placing blame, even if you did nothing wrong
4 find out more about the problem and possible solutions. ask the
customer , "what would be an acceptable solution to you"
5 take action on the agreed solution
6 thank the customer for bringing the issue to your attention
7 follow up with customer later

s

Oct 16, 2014 - 3:16PM

Re: Consequential damages?

ob1

1 stay calm -don't take criticism personally
2 listen carefully-don't interrupt.show empathy
3 apologize, without placing blame, even if you did nothing wrong
4 find out more about the problem and possible solutions. ask the
customer , "what would be an acceptable solution to you"
5 take action on the agreed solution
6 thank the customer for bringing the issue to your attention
7 follow up with customer later

Hmmmm... What do YOU do if the customer insists you pay for the repair completely?

x

Oct 16, 2014 - 6:45PM

Re: Consequential damages?

ob1

1 stay calm -don't take criticism personally
2 listen carefully-don't interrupt.show empathy
3 apologize, without placing blame, even if you did nothing wrong
4 find out more about the problem and possible solutions. ask the
customer , "what would be an acceptable solution to you"
5 take action on the agreed solution
6 thank the customer for bringing the issue to your attention
7 follow up with customer later

To avoid all the above is to document pre-inspection damage and possible problems from broken glass

s

Oct 16, 2014 - 9:33PM

Re: Consequential damages?

Good thing you quoted this , nobody would have figured it out. Is it true your the poster boy for planned parenthood?

x

Oct 16, 2014 - 11:50PM

Re: Consequential damages?

SoB

Good thing you quoted this , nobody would have figured it out. Is it true your the poster boy for planned parenthood?

And your the poster boy why there is a plan for non parenthood should exist !!!!!!!!

o

Oct 18, 2014 - 6:06AM

Re: Consequential damages?

Should have unbolted the door from the frame and shook the glass out, or simply removed the lock and shook that out. Then again, if we all got paid correctly for the job, we would take the time to do it more thoroughly

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