- A Bravenet.com Forum

ATTENTION: The glassBYTEs.com forum is being retooled and will return with a new look and functionality that will hopefully help our readers even more. Watch for an announcement when it will be ready, it will be a few months.

You can still stay up on daily news and comment on stories by signing up for the glassBYTEs daily e-newsletter at glass.com/subcenter. There is no charge. Hope to see you there!

Recent Posts

General Forum

This Forum is Locked

Author

Comment

Just Glass

Sep 12, 2014 - 6:08PM

Geico

Ok just experienced a claims call where the customer was online with us and if you hit prompt #1 as you being the insured calling in without the shop you get prompted to file online. The prompt continues until you instruct the insured to hit another prompt # to take you out of the Que.
So if the shop is not on the phone to guide the customer they get directed
to online claims only and from there I can only imagine they have one shop listed for them? SL am I right here. Is this not steering at it,s best???

Free Forum powered by Bravenet