You are to be applauded for your tenacity, and obsevations regarding the the protection of consumer's rights, the first of which is choice.

As a consumer with glass coverage and an auto glass technician, I can see as you do, there clearly is a problem with the current system. It is astute for you to note that prompt service and safety are clearly paramount when choosing an auto glass shop.

Additionally, I ask that you recognize the fact that a motor vehicle is a major investment for most of us, and when we purchase glass coverage, we fully expect that insurance companies will fulfill their responsibility and preserve that investment.

This may include factory authorized or OEM products installed by experienced technicians. Sometimes two of them. Too often it seems shops conspire with insurance cos. or TPA's to short-change us. We can be left with shoddy products installed by inexperienced personnel.(not me of course)

In most or perhaps all states we have the right to choose the repair shop of our choice and I ask you to observe and respect that choice. When a glass shop is painted into a corner or expected to perform at the same rates as rogue or rookie installers, with cheap, reverse-engineered, aftermarket parts, The premise of this choice is lost.

So first and foremost, in accordance with your perspective of a "wide open playing field", consider giving the consumers the right to choice first, unencumbered, on the merits of their own research and of the glass shop's reputation, and then and only then, should some remain undecided , at their own peril, let them be referred to what ever shop "the system" decides.

Dont be fooled by the marketing efforts of our competitor, they need to pay for their golden funnel.

Thank you,
and have a wonderful day :) !

http://kjzz.org/sites/default/files/DougHeller-ConsumerWatchdog-Interview.mp3

http://www.consumerwatchdog.org/node/12642#disqus_thread

http://kjzz.org/content/1204/auto-glass-legislation-opens-competition-could-cost-jobs

read it out to the end :
click on interview #1

And then click on #2 the interview with Doug Heller,

its an audio, adjust your volume

"LOOKS LIKE A BUSINESS VERSE BUSINESS BATTLE AND THE REAL LOSERS ARE THE CONSUMERS"





Ω



Apr 11, 2012 - 9:27PM


QuoteReply
Re: I Have A Great Idea


http://en.wikipedia.org/wiki/Possession_is_nine-tenths_of_the_law

http://en.wikipedia.org/wiki/Freedom_of_speech

http://en.wikipedia.org/wiki/Indemnity

http://en.wikipedia.org/wiki/Reputation



Doug Heller
Paul Atkinson


Is Possession nine tenths of the law ?

When does free speech become intimidation and/or harassment ?

If your vehicle has full glass, what parts and services are you entitled to ?

Who is inclined to provide these parts and services and why ?


comments please ...

http://kjzz.org/content/1204/auto-glass-legislation-opens-competition-could-cost-jobs

I read (the above link) article that you linked to. The Allstate person comes right out and says, "Allstate contracts with glass repair shops based upon the quality..." The actual quote is below.

I took this to mean that they (Allstate) think they are exercising that Payment of Loss provision where they can contract for repairs. Ohm... did you interpret this the same way? If they are "contracting for repairs (per the payment of loss options in the policy)," is there anything wrong here?

The actual quote (from Allstate's guy) is "Young says Allstate contracts with glass repair shops based on the quality of their work and their affordability. He’s worried that forcing third-party administrators to use almost all glass repair shops in the state could lead to shoddy work and higher costs for customers."

Maybe Mark1 would like to take a whack at that question. seems like all smoke and mirrors to me...


Here you have a consumer advocacy group, and with many of us flying a different flag as far as a cause is concerned, be it steering, contract 101, barriers to entry, agrss, iga, who is the customer, customer choice, pricing, etc. etc. , I saw Doug Heller struggling to understand exactly what the problem is.

Just about everyone knows something stinks but the message is too fragmented, and no matter how many rules there are "the system" will always attract the "gamers"

http://www.capitolweekly.net/article.php?_c=10rmg1mejfhh0cy&xid=10rm5x05vyfdbec&done=.10rmg1mejfhs0cy


Nothing is Simple !

Mr Young,

Please prove that auto glass fraud costs insurers millions and millions of dollars. How many of those committing auto glass fraud have been prosecuted and are currently in jail? If I recall the lobbyist for State Farm made a similar claim a few years ago when AZ auto glass legislation was being discussed. When these claims are challenged they cannot be supported. Please prove your claim. If this truly was the case, Safelite would not be performing inspections for insurers. You would have your own fraud investigators out on the street. You have as much credibility as the NICB.

http://www.youtube.com/watch?v=4gw0fxuIvBM

http://kjzz.org/sites/default/files/DougHeller-ConsumerWatchdog-Interview.mp3