I'm interested in getting some feedback of how Independant glass shops inform/educate the customer regarding the state of our industry, specifically pricing. I am well aware that there will always be bottom feeders, but how would one explain to a customer calling to get a quote what to expect from a glass shop?

Thanks.

Try to keep it brief, but plant the seeds in their mind on a good seal and primers. Wet headliners and floors, electronics shorting in the dash are things that will make them start thinking.

I never had much success trying to explain the difference in glass or training techs. A few would listen but not as many as the leak problems gets.

It may be the day where you have to pay cash for some pieces and just get cash back and make gas money off some jobs, I turn down 7-10 a week that if I just did as cash in the pocket I could make 700 more cash a week . I have morals and pay taxes thats what I am guilty of.