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They do not HAVE to use Safelite, but their glass company WILL have to match the Safelite price, which is incredibly ridiculously low. Once Safelite does the work, you'll be able to go back and fix it though.
We can't turn down progressive or any insurance company when the car is being repaired at a body shop we have been working with for 25 years. The best we hope for is the shop manager tells SGC to pound sand and they won't let them near their shop. Some do this, most do not.
here in louisiana the law states you have the right to choose any glass facility. we choose not to take safelite because we end up oweing the customer after the job is done the way proggresives rates are.
Madeline, if it's a glass only progressive claim we tell them the truth that they demand we sell glass back to them cheaper than we pay and sorry we're not gonna do it. But for body shop work you do not have a choice except to start dropping accounts.
that's true but we are just and glass shop and we're in business to make money so proggresive is not one of the ins. we take. we have several places here that won't take proggresive. i like when we call in a glass claim to safelite and they try to get the customer to use their shop and i tell them they are illegally trying to steer my customer and then they start "crawfishing". i am going to start telling them that my phone calls are being recorded for training purposes like they say. bet they'll think twice here in Louisiana. It is just illegal here.
WHAT WE DO IS CALL SAFELITE TELL THEM THAT WE ARE THE BODY SHOP AND ASK FOR A QUOTE. WE ALSO TELL THEM IT IS A PROGRESSIVE CLAIM, 99% OF THE QUOTES ARE HIGHER THEN THE PROGRESSIVE ADJUSTER WROTE. THEN WE CALL THE ADJUSTER AND ASK THAT PERSON WHATS THE DEAL WITH LOW PRICE, JUST ABOUT EVERY TIME THE CLAIM HAS BEEN READJUSTED IN OUR FAVOR. IT IS A PAIN IN THE REAR BUT YOU HAVE TO FIGHT BACK AND DON'T THROW IN THE TOWEL TO SOON.
WE ARE IN THE WEASTERN PA. MARKET.