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Auto Glass business is and has been full of fraud for years. In a industry that allows unlicensed uninsured untrained uncertified unqualified people to perform work and bill insurance companies it just will never go away.
When the insurance companies stop paying for repairs the industry will fade away.
Verily.... I hath seeneth the video. They hath replaceth many windshields due to a small surface pitteth. When confronted the "salesman" spewed forth fire and brimstone foul language and droveth away. Moses laugheth at him...