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I don't normally post about this stuff or even let the TPA's get to me, but today was it. If anyone can help me to see how I can get paid for doing my work for this customer I would appreciate it.
I had a customer that needed a windshield replacement in Florida called Geico, and they told the customer they needed it to be inspected. Customer then told us that they received a phone call that the inspection was waived. We went on our sgc network and The referral was there good to go and active NO indication of inspection or no coverage. So I preceded to do the work the referral number was assigned as well. We went ahead and did the work. Billed for the job and went on our way. Today we get an email stating that Geico was not going to pay us for the work because the vehicle hadn't been inspected. I called GEico directly and they supposedly sent me over to the Glass Claims Unit. Sounded just like the regular safelite call center. They proceeded to tell me that my customer lied to there inspection services, and that the Adjusted marked the claim ok. Then they took it back and said it wasn't ok. How is this our fault and how is this even possible? NO one will help can someone at least point me in the right direction who do I talk to ??? Who do I call i'm tired of getting beat up by Safelite I work too hard for this. Any help would be appreciated.
First call your customer and find out if Geico was telling the truth. If not, ask your customer if they would participate in a three way phone call. If you get Safelite, ask them to transfer your call to Geico or at least give you the direct line to Geico's adjuster assigned to the claim. Call Geico's direct line and conference in the customer so that you, the customer and Geico can hash it out.
I have actually had to do this exact same thing and the adjuster cleared the flag so Safelite could pay the claim. You may get the adjuster's voicemail initially, but they will call you back.