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The use of TPAs is only supposed to help insurers save money on administrative costs and not help enrich the insurer at the expense of service providers.
A better story would be to expose how Safelite colludes with auto insurers by using an unconscionable (one sided) network participation contract to help them land auto insurer contracts and help those insurers control and depress auto glass repair rates.
You might want to include in the story why and how service providers are coerced into participating in their network.
Usually the delayed payments are to non-network service providers.
They are all pathetically bad, but SL is the 2,000 lb gorilla.
Not only does billing direct not stop delays in payment, it usually causes delays in payment. However, direct billing does remove the interference and undue influence with your ability to set your own prices. You, as a business owner, will have to enforce your pricing even if it means taking the insurer to court.
Most insurers hide behind the American rule, which means that each party has to pay their own legal expenses; however, insurers can be forced to reimburse legal expenses if the judge finds the insurer in breach of the contract or that the insurer acted unreasonably in failing to pay a reasonable amount invoiced.