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Hey Bob, we don't give cash back, we give the vehicle owner a 55" flat-screen and a diamond pendant with each w/s we bill to their insurance company and we believe it is not only legal, but it is good business!
It's a fair question. Some give cash back, steaks, or other gifts. It's a great way to deal with the crazy steering that goes on. In some states it's not legal because greedy shop owners were out of control. Would I invest $20.00 to keep a good customer from being steered? Absolutely. It's cheaper than advertising that is ineffective because of the third party administrators who get the first notice of loss.
i will say this is a Gray Area.
cash to a customer....absolutely not.
will i offer a coupon or discount towards an insurance deductible?..yes. only if there is room too do so.
IT IS ILLEGAL !! Its called " negligence due to employers DUTY OF CARE " . You cannot run ads and tell everyone that our techs are running around with a bunch of cash. In Arizona the ads actually say " mobile service cash on the spot". They will say $ 100.00 cash on the spot ... so if a tech starts his day with 8 stops he may be running around with $ 800.00 cash to start . This practice is not only stupid , its actually neligent . Thats why the companies have denied that the techs were robbed and claim that they actually stole the cash.
Do a Google search for Auto Glass shops in your area I just did one for Arizona there are people advertising up to $400 cashback on their insurance claims are these insurance companies really that stupid how are you going to give them that much back if you don't cheat the insurance companies are they really that stupid