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You should research labor time reductions over several years more closely But you have to buy the paper books because every time the database updates with the new nags update they arewiped clean. At the rate some of them were reduced we concluded that some windshields may actually or apparently install themselves in a few years. That or perhaps someone is having Scotty beam them out and beam them back in.
It shouldn't matter how long the actual job took you to complete. This is how you make money. You beat labor time's, and its no different then a body shop. It's an industry followed and published print.
Contact NAGS and ask them.
I contact NAGS every time I see a discrepancy and they will almost always investigate.
Usually I am contacting them because labor hours are too low. More often than not it is a tempered part where the rear door is more time consuming because of a vent removal or other R & R procedure. Although we may never know their process for assigning labor hours, I will use a similar part and the hours associated with that as a point of reference. Be specific on why the labor should be more.
Every time in the last few years I have reported this occurrence, they have increased the number of labor hours. It didn't help me for that particular job, but it helped the industry out as a whole.
There is a chance they may have made a mistake too and didn't catch it. If you don't say anything, why would you expect them to change it.
If everyone contacted them every time they see a discrepancy, perhaps labor hours wouldn't appear to be decreasing. (as much)
Remember...If you through a frog into hot water, he will jump out. If you turn the heat up gradually (or NAGS labor rates down), he will boil to death.
One other common misconception while we are on the topic of NAGS pricing. The NAGS part price is a benchmark price. Even NAGS will acknowledge that this is not a "retail" price, it is a benchmark. (Look it up)
Particular prices are sometimes regarded as benchmarks for a WIDER RANGE OF PRICES, this is most common with commodities.
This is usually because a single commodity exists in many forms that can be distinguished by DIFFERENT PROPERTIES OR QUALITIES.
Based on your level of quality of parts and services, it is your companies decision on whether to mark-up the NAGS benchmark, or discount it.
Who even goes by NAGS hours anyways? NAGS is already discounted. just my opinion. Bill what you feel is right. They dont pay? Take them to court. Easy as 1,2,3