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Here is how an auto glass appraisal should go:
Yep, your glass is broken.
Or:
Nope, your glass is not broken.
Glass breakage is a cut and dried issue.
Am I missing something??
Ooops....
Try Dan and Dan with Autoglass Appraisal Services in Florida. I've used them a few times. Great guys and they used to charge a flat fee of 25 an I voice or something along those lines.