Is it just me or ever since Mygrants new system has gone live has their service gone down the ****ter and the people who work there don't want to give quality customer service? or is it just me an my company who is not getting the quality customer service that I used to?

We do will calls almost every day for same day service. It takes sometimes @ least 30 minutes to get the part after you get your invoice.......

Who needs customer service @ the csr level when you order on line???

yes the new paperless systemtakes so long for them to get the part off the truck and if you have a return ...forget about trying to do that while the driver is there they have to come back on the next run just because they dont have it in their computer while he is out the first run.
STUPID!!!!!!!!!!

We just went through the change in Greensboro, NC.....

THE trucks are running 30 minutes later than they used too. Don't see how this paperless system will save them any money but it will save trees. last week the 2 pm truck showed up at 430 . 1 hour late.

its not just you mygrant has gone down the ****ter, I have placed returns for over 3 weeks now and they have not bothered to pick them up. I had to drive an hour to them and drop them off and still wait an hour. Half of the time they break the glass when they deliver it. Just sloppy pure sloppy. Sad to say but i rather pay more for the same part elsewere.

Sad to see Mygrant so poorly run now. Many great employees, mangers, salesman, csr's have just plain walked out on them because work environment so bad. Whoever made the mistake of selecting such a poor paperless system should step down. Never thought i would see the day Safelite has better service and inventory than Mygrant. Hate to buy from Safelite but in our area we not enough suppliers to keep up with demand.

How do you run out of accord windshields? F150, toy tacoma windshields! The list goes on and on. They gave me the poor excuse of there is a glass shortage.

Why do they even have glass cleaning/ inspection stations no one ever uses it? Hard to get a part from them that is not damaged.

Their management has just gone down the tubes.

Import glass from southen california is heading to north, Mygrant better wake up

Get use to this guys..I am in a total different market area and this is how it works now. No more customer service, no more quality glass, it's all gone now. Glass is dirty, scratched, distorted, bad fit and it doesn't matter who you buy it from,there's always something wrong. But try to return something and watch them inspect it like you where trying to sell them a used car... The battle is over and we lost. The market is so beat up by Pedro and his donkey and the company with the new one arm bandit that there's nothing left. A new way of living is the only way to survive. Beans and rice, smaller houses with more people living together 3guys in one truck

Was told there is a truckers strike going on and no delivery's in weeks.