R U SURE,
Yes, I am. It doesn't make any difference who writes the script. Ultimately, the insurance company is the responsible party for what is in the script.

The whole point of the post was to point out that Safelite talks out of both sides of its mouth. When they benefit from steering it is okay, but when another shop might benefit it is NOT okay.

They are the ones that coined the phrase "aggressive and caddish behavior."

Safelite's testimony removes any separation from Safelite Solutions and Safelite Autoglass. Essentially, when an insurance company contracts with Safelite Solutions it is also contracting Safelite Autoglass. Safelite is Safelite is Safelite.

Using a TPA is supposed to be to reduce "administrative" costs not to steer, or to control pricing.

JB, he was reinforcing your point, not voicing opposition.

SL is no more than a stooge for their insurance company clients. The scripting, which is promulgated by their clients has been around forever. If you doubt the insurance companies are behind it (wrote it), take a look at the FL anti-trust class action suit the collision industry has going. They use the exact same tactics/scripting on these guys...and TPAs are not involved in their claim transactions. They are handled directly by ins. co. adjusters.

--> http://www.glassbytes.com/2014/04/state-farm-denies-allegations-in-florida-repair-shops-antitrust-lawsuit/

Look guys, you say potato I say potato. Lies weren't invented by insurance companies or TPAs, they have just become experts at using them to our detriment.