you are filling that truck with some foreign guys money , suuucccckkkkeeeerrr

GREED!

it has to do with the brand management and advertising they are going. Everyone is requesting their services.

actually, it is because they can and will continue to do as they please.

ahile back i had a client call for a price and availability for a door glass replacement. Told him it was available asap and to come on in. as he was wating he asked how a local indy was able to aquire a door glass so quick. he mentioned his insurance companies shop had scheduled him 3 weeks out because the part was not available until then. as he sat here i explained to him what was gping on. to make him even more upset i showed this particualr company's wholesale inventory. he was blown away that he had been lied to. he called said company gave them an ear full. magically thye had located a part and wanted to send a tech out. to late we had completed install, charge more than the network would have paid us. client submitted his bill to carrier and was reimbursed to the penny.

Bravo. Another example of why bigger isn't always better. Not every customer understands this but many do. That's what keeps us going. I hope Safelite continues their national advertising. The ads actually help us and have to be draining their resources. Spend on Safelite. I love it!!!!

Insurance companies are very aware at how the networks are failing. Many insurance companies use ClaimHarbor for virtual glass damage inspection now as well as Safelite. There is a shift happening and things are looking very good for independent glass retailers.

Bottom-line, take care of the customer! Document the damage with photographs, have the customer sign a sales order with your AOP and get them back on the road.

Some of you are soooo lame and biggest crybabies I've seen! I love your some of your terms and wording. Drone is my personal favorite. Safelite this safelite that. I know plenty of indys and none of them whine like some of you. With that being said, keep it up...I need something read while I'm in the john.

Glad you're amused. We'll try to keep it coming cause if you're like the Safelite installers I've known over the years you spend LOTS of time in the john. Now head to the bathroom and have another cigarette.

No wonder you guys aren't making money, you're always on here complaining. The people I know running their own glass shops make good money and they dont post on here either. Learn to adjust to market trends. Sink or swim. I wonder what the next excuse is.

It is true alot of you just come on to Bash Safelite. So if a cust at my shop has to wait a day or two then the have the right to go somewhere else, but in Many years (8 jobs) from this customer they will wait. So i crash wrap the door glass and go out when i can. the very , very small amount of customers that say forget it i'll go elsewhere are going to use us again in the future anyway. It's the way it is. I see it when we have done work on a cust car before and they show up again and i see the foam dam tape from J.N Philps , they used us, used them and now us again. Plenty of work to go around. I was in the same lot with a tech last week with another big name comp and saw him doing an install on a volkswagen CC, i had a 2012 E350. He took wipers, cowl and cold knifed it, Extract the bottom. saw him prime also. I wired and used the 1-tech , No scratch no prime. he finished 5 min before me. Then he came over and we talked for a while. He says (his words) why do i hear bashing when you are using tools that make no damage? (and i'm talking experianced tech's not new comers that cut through everything). why hate on doing it the correct way with tools, correct primers and cure times? Guess you shouldnt knock it till you try it. slavelite? good pay, 4 weeks vac, van to drive home. etc...Guess if your lazy it's not for you.

I have noticed that Safelite is doing a lot of advertising and could be really busy right now. There have been record temperatures, snowfall, etc.. that have us backed up right now.

They should be referring to someone else for "customer service" reasons if they really can't get it done it a day or two. The ability to steer AND advertise (more than Budweiser) is a potent drink and when they can add in all the, "We can't guarantee their work..." Kool Aide, the customers just get more confused.

Like many on here say, things are changing and Safelite is becoming less relevant with insurers who can do what Gary Hart was talking about. Those days (the old days, before Networks) are coming back.

Technology (with vehicle design/safety) is the new frontier and the same is true with how insurance claims can be handled. Our company can absolutely provide more information to a consumer or their insurer in real time than Safelite or Lynx can.

If many of you take the time to research what is already available and how it can be used to get these Networks out of our business, we could fix our industry in a year or two. Just do the research like I did. It's funny though about one thing, none of the media companies ever bring these topics up or do any real research either. They just repeat what is already on the News Wires and don't do any real investigative reporting.