Lynx now requires us to follow AGRSS standards doing w/s replacements.
A LYNX CSR calls and tells you their client wants a mobile install. The conditions do not meet AGRSS installation criteria. You inform the CSR the car must be brought into a controlled environment. The CSR informs you the client wants mobile and if they can’t find someone to accommodate them they will call you back.
CAN we now get the CSR’s name and report them to LYNX and the Ins. Co. for promoting/forcing an unsafe w/s installation?
Catchy-22
Loose the job or violate the AGRSS standard to do the job?
Violate the AGRSS agreement and everyone BUT you is absolved of any wrong doing.
You alone stand liable if anyone is hurt due to your installation. You may even face criminal wrong doing charges.

Your taking this over the top. Lynx is trying to make this industry a safer and more professional indusrty.

Sglass,

On the surface a valid question, but if you investigate, you may find "other" service providers can perform the same installation (following AGRSS guidelines) simply by renting garage space from dealerships, garages, body shops, etc. (as we do), in remote mobile service areas. This enables us
to turn out safe, quality service away from home base. This, of course, would indemnify the CSR. Good luck and Happy holidays.

Sglass...you're probably right, but we all are accountable for each job we do and the decision(s) to mobile or not to mobile in unsafe conditions. At least we have the final say in which jobs we can properly accept, whether insurance or cash, or whether TPA Csr's know what they're even asking of our shop(s).
If LYNX was truly trying to make our industry "more professional", they would train their people to identify safe/unsafe installation conditions and help explain it to the policy owner, and realize if we turn a job down due to weather it's for the safety of the policy owner(s).

Can you not just accept the job and explain the safety situation to the vehicle owner thus leaving Lynx out of it completely?

It could be a bright sunshining day where they are or vice versa.

Never trust the CSR's at the networks to relay safety information to an insured. They are simply trying to locate a mobile service provider for the insured as that is what has been requested.
The best way to approach this is to take the information from Lynx, have the dispatch it to your shop. Then speak to the insured yourself about the requirements for the job. If the insured does not want to schedule an appointment with your shop, refer them back to their insurance company.
Most customers will be happy you were honest and upfront with them. If they don't really care about the safety, let them go elsewhere. It's not worth the liability.

I agree with glasswoman. She said what I was trying to say...only prettier!

I think this months most thought out, logical, and doable answer to a question award recipient has a winner