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Bait and hook or catch and release

I had a customer come in last week with a broken back glass in a 98 subaru forester, his dad is a good customer I have done about 20+ windows in the last year for him and his company so I gave him a price for 340 out the door, he came in today said he called "s" they quoted 177 and came out and 2 days after they said they would and told him they have to get a moulding and the job would be 438.90, so we are doing it tommorrow "s" does that all the time around here, they are one of my best salesmen lol

Re: Bait and hook or catch and release

We have had that happen a few times around here also . I love it , The AutoGlass Industry Is A War!!

Re: Bait and hook or catch and release

If you look closely at qoutes on their website it also says NO MOULDINGS included. We see here this a lot especially on Subaru's with the expensive mouldings, sometimes $100 higher bid because we include the moulding in our bid.

I just remind customers that if a shop says "that includes everything" get it in writing BEFORE they start the job. Besides, it really makes you look good when you quote everything needed (except rust treatment perhaps), and they show up at "s" and then have to leave because they add "add'l parts" and they are not much less or cost even more than you do in some cases.

Re: Bait and hook or catch and release

Ok so whats the deal? S is honest and posts it. when you go to vegas do you really think your going to get a hooker for $100 hell no thats just to have her model for 10 seconds, then you got to pay extra.. i am not sure but i think dave from sgc network would look good in a skirt... just a thought... atleast with a ***** you get some :)

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