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Geico 3 ways

I heard that Geico (part of SGC) was no longer allowing 3 way calls between the customer, shop and insurer. This would of course mean MAJOR steering to SGC. Have any of you had this problem?

If so, how do you solve it?

Re: Geico 3 ways

Yes, we had that problem but we haven't lost any of the customers yet either.

Re: Geico 3 ways

1. Tape your calls. Announce it if required by law in your state.

2. When a network calls, CONFIRM that "the customer is requesting your shop". You have now established that it is YOUR customer, not a random referral.

3. From there, if they refuse to allow you to speak to a customer requesting you, until you 'agree' to their pricing, terms, or other arrangements, well, there's a word for that. Actually, there's several words for that.

4. Don't be afraid to ask the question: "Are you refusing to allow me to speak to my customer, or give me my customer's name and information, until or unless I agree to your terms?"

5. Always be polite. Be firm, but ALWAYS be polite.

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