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I have only done one job for the, the customer requested me. I didn't have any issues with payment but I only have to one job to go by. Send them a letter (IN WRITING), send it certified mail, return reciept requested, so that you have proof of their receiving it. If you don't get a response, send a total of three, (sent the same way) If they still don't respond, File a mechanics lein (or whatever kind of lein applies in your state). You are their creditor. You provided a service and materials for their insured and you have every right to expect payment for services rendered.