Keep This Job
http://www.babcox.com/editorial/bb/bb030534.htm

Insurers are illegally trying to control the cost of repairs by steering consumers to particular shops, while at the same time, trying to distance themselves from any liability associated with negligent repairs.

Get Your Head Out of the Sand
http://www.babcox.com/editorial/bb/bb80642.htm

Unless an insurance company chooses the “repair” option in the insurance contract — making it fully liable for its repair choices — it has no legal right to be involved in the repair process.

These are written by one of the most respected lawyers serving the repair industry!

"Writer Patrick J. McGuire is a Chicago attorney who practices primarily in the area of civil litigation with special emphasis on cases involving insurance coverage, unfair trade practices and consumer fraud. In addition to his litigation practice, McGuire represents body shops located throughout the state of Illinois as part of a consulting program he developed to help shop owners better understand the laws affecting the collision-repair and insurance industries. The program has been held out as a model for shops in other states, and McGuire has been the featured speaker at industry events around the country. He also performs legislative consulting and serves as counsel to the boards of directors of several professional groups and trade associations. He can be reached at (312) 541-0500. "

Thanks to Mark Rizzi