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We recently bought a couple of pieces of glass from Mygrant that were cheaper than PPG & Pilkington. We ended up not being able to use them because the curving of the glass was way off, we thought buying from them would be great- less$$ more jobs= more profit==Wrong. Then we had to call at least 10 times to have the defective glass picked up and then we had to pay 2.50 gas surcharge also. I also read these pages everyday and also face the same challenges that every other decent glass shop faces with trying to provide quality service at fair prices. If you have to cut quality to provide cheaper prices, why even do the job, we know that the customer will not be satisfied and why compromise your integrity.
We've bought about 20 FYG w/s's from Mygrant since April, but mostly PPG and Pilk w/s's from them, lots of tempered, (but no FYG tempered), haven't had any more problems than using PPG or Pilk warehouses here, most of that is Chinese anyways now. If we have any problems, the rep takes care of it immediately, very easy to work with. Haven't seen a Pilk or PPg rep here in months, Mygrant rep is here once/twice a month.
We used to buy about 75% Pilkington, and 25% Mygrant. We began to have multiple service issues with Pilkington, parts not delivered and no calls to notify beforehand, incorrectly billed parts, impossible to receive credits and on and on. So we now buy 99% of our parts from Mygrant, service is excellent they go the extra mile, and do it with a smile. They always match if they aren't already lower. We buy Pilkington at lower price from Mygrant than it cost from Pilkington. Keep up the good work MYGRANT we'd be lost without ya