Here in the midwest ppg at one time had great service.Ever since they bought IGD there service really went down hill.You think that they would really try to rebound because there is still competion around.I have talked to a few other shops around here that are seeing the same thing.I hope they straighten out.Or maybe it is just us?

As a Company grows into mega size they loose touch with the human factor. Employees become just numbers. They are paid as little as possible with as few benefits if any as the Company can get away with. The personnel are expected to do the work of two or three people. The employees become unhappy. Productivity and customer service declines as employees become increasingly unhappy.

OR - they keep personnel from the purchased company. Those people can't or won't work up to the standard that had been established by PPG years ago. And management is too concerned with their egos to admit that the non-PPG people are not up to the task.

Pilkington is just as bad!!!