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There was no mandate about anything, it was asking shops to use electronic claims system which eliminates phone calls and paper faxes....at this point we can still call claims in and receive faxes and mail or EDI invoices. Eventually we all have to get in the 21st century whether it's now or five years from now.
We will use your electronic glass management tool as soon as you send the
software to run your program. We can certainly improve this time delay as you
suggested. Buying a similar program is quite costly for the number of jobs we get
from Allstate, but we are happy that you are willing to step up to the plate and
do this for our shop. Is this an easy to install software or will there be
customer support to help the non-computer savey such as myself? When should we
expect the delivery of the product and what system requirements are necessary to
run the software?
Midway Glass, Inc.
2820 Fallon Dr.
Sherman TX. 75090
On Tue, 28 Mar 2006 08:43 , 'Participant Management' sent:
Way to go Michael! I agree that every time a company has a "certain" way to help us perform better it ends up costing us more. Why not let the Insurance companies help pay for the "better" way to save them money. I'm still not sold on the idea of letting the insurance or 3rd party into my computer so I don't screw up the data entry. I will not go this route until I'm forced to.
I want to know why we always have to be nickel and dimed to death when it's the insurance company's insured.........NOT OUR'S!!! We have to pay to use someone else's software! The insurance companies should be reimbursing us! Why don't the insurance companies put up their OWN software to use and we'll route directly to them? Why does there always have to be a middleman, which not only costs us to use, but the insurance company? There should be some company that comes up with a routing program, for a one-time cost to the glass company and it will allow us to route to whatever insurance company we're billing. That would eliminate problems right there and the insurance company will have a better handle on their own insured's claims instead of having to use a go-between. Everyone's wanting a piece of the pie. The only ones getting it up the wazoo is the glass installers, who are just there to do a service and make a decent living like everyone else, for THEIR insured.
Now, respectfully, why do I find that just a bit hard to believe?
Who is paying them? If it's NOT the shop, then there's only one other answer. And that answer means they have someone else's interests in mind, because they will always be obliged to pay attention to who's buttering their bread.
Edirect, well, I just got my info in the mail about how its "free" let me tell you it will cost me double. I switched to them when they came out. But going there new "free" route it will be almost double if not more, and the fee for the use of the allstate thing, well, add them up and over a yr it will be a bundle! Any good sofeware programs out there, Had Quest, but they were too diff. to work with. I hate to keep buying new programs,
Does anyone remember the days when an insured came into the shop, you installed the winshield, sent a hand writen invoice to their agents office, and had a check in your mailbox in 4 days? Guess that wasnt "streamlined" enough...HA