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equinox rear door glass

anybody got any ideas. 2005 chev equinox left rear door glass. i replaced it with ppg. ran it up and down about ten times. no problem. 2 week later customer has a problem. glass won't go down. the glass had worn the plastic clip on the regulator away so much it wouldn't hold the glass anymore. replaced the regulator. tested again. no problem. 2 weeks later customer has same problem. i compared the ppg glass with oe. it is the same. any ideas or tsb's. thanks

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