if they told you that your FTP information was incorrect

you can get your full ftp info by logging in to bravenet and clicking on the ftp tab

that information there is what you use for your ftp program to get into your site


if you are still haveing problems just going to have to wait for them to answer.

These forums are for Bravenet members they are not a way to reach bravenet techs. That is what the open a support ticket part is for.

You have a tech issue that you need to keep going and just wait for their answer. They may not respond at the snap of a finger but just going to have to be patient