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Please use the new Bravenet Help Forums FOUND HERE
if you are upgrading you do have to pay to upgrade your free subdomain and also the other domain doesn't show up the minute you buy it and such it takes a few days for propogation up to 3 days for that
if a free domain is offered but a charge is done, you will need to go through a support ticket to get through to a staff of bravenet. the forums are volunteers with no access to that information.