I have been using bravenet for over 2 years and I love it. I pay for my monthly hosting package and in addition, I have 5 years for my domain name here. If you have a problem, simply put in a support ticket and they will help you all they can. This is not the place to rant about a problem that the members can't solve for you, that is best done in support ticket with the powers that be that can do something to change your status or explain better what you paid for.