click on the link above at top of page where it says if you need assistance with hosting open a support ticket in the Support center. Click that support center link or link in courtnie's post
then you fill out a support ticket which is like an e-mail to the bravenet techs
write down your ticket number since you seem to have yahoo e-mail as well so you can monitor it online
so far no reply for my ticket in yahoo email. where else can i refer to? or anybody just face this kind of problem in ordering a professional hosting service?
thanks a lot for your help.
well, i have checked out your goodself's advice. Still, there are no reply with the ticket. anyway, thanks a lot for your kindly help. Merry christmas and happy new year to you all.