you can login to your bravenet account
and click on the ftp tab to see the ftp information you need

perhaps that will halp

other than that not sure

right now your site says pending setup

never seen anything like this but as said you may have to contact bravenet on this issue and just work it out with them.

I myself have not seen this before to even know what it means.

So you may have something that only bravenet can take care of