Hi everyone,

I have put in a support ticket a few hours ago but I just wanted to know if anyone else is having a problem with getting to the "Website" and therefore to their file manager? I haven't been able to access it for days. Also I keep getting logged out if I move from one area of the site to another. I was able to load a few files through my FTP (on my own computer not on Bravenet) but after a couple of files transfer OK I got kicked off that too.

Another issue I have had is that my posts seem to disappear on the Forum.

Yes, it does seem like Bravenet is having some kind of trouble. My guess is that they changed something with their cookie generation and checking software.

If I access my account with Internet Explorer, I don't have any problems. I can go in and out of my web sites just fine with the File Manager. However, when I try to use Firefox, which is what I normally use, all I get is a blank page. All the web sites in my account act the same way.

This is almost always an issue with cookies. So I went in a deleted all my junk cookies, including Bravenet's. Then when I tried to access my account with Firefox it told me that cookies were no enabled on my browser. This is not true since it worked fine yesterday and I made no browser changes.

On their error page they give instructions for configuring Firefox 1.5+, but I'm using 2.0.0.4, so the instructions were incorrect. But Bravenet is know for being about 6 months, or more, behind. My cookies were already enabled and I was still getting the error, so I used the "exceptions" button, and added "bravenet.com" manually. After that, logging in through Firefox, and accessing my sites worked fine.

Hi Martin

Thanks for that. I suspected it was my cookies (I use Internet Explorer) and so I deleted them, etc. but still won't work. Also still haven't had any reply from Support. Well I'll try clearing everything again and see how we go.

thanks
Dii