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They are not on 24/7 duty they will answer when they can that is the one place with things here is that answers don't come the minute you open a ticket or it could be something with your e-mail as Peter said if have ticket number monitor online
I don't think that I have been impatient .... 3 1/2 days is, by anyone's standards patient. How would you feel if it was your site that wasn't functioning for that long !?!?! Shouldn't be different 'cause it's me. Let's keep it real people. A.