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if you go to support.bravenet.com you will see what they are doing and such they are doing server maintenance so you won't get an answer anytime soon with a support ticket with yahoo as well for your e-mail need to write down your ticket number and monitor it online because could be another reason not receiving a response I see your site right now so as said could be some things with their servers right now so just going to have to wait it out like rest of us
OK thanks. The only thing is this has been affecting me for two days now and I can't get an answer from them.
as said they are not quick to respond and sometimes could be your e-mail not working with the ticket system so check sometime later on Saturday your open ticket if you have one wait for this maintenance period to be done with