I just upgraded my basic hosting to premium and now when I try to access my file manager, I ger a message saying "The Bravenet FTP server is not available at this time. Please try again later. (Authentication Failed for [user info]."
Is something going on with Bravenet? Is this because I upgraded my service? I don't know what to do!?!?

The ftp server is occasionally down for short periods. Bravenet give you a very clear piece of information when this happens. They say TRY LATER.

Well, it's later and I tried. That's clearly not the answer. And the response I got to my helpdesk ticket was that they had to forward my email to someone else. Clearly it's just my account, and clearly this is not a simple fix. I just hope something happens soon because we just printed up a few hundred cds with a web site address that we now can't update.