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Mute
Dec 18, 07 - 12:21 PM |
RCI in class action lawsuit
RCI Is overcharging points, giving smaller rooms with less ammenities that cost up to 40 or 50% more that the property the property owners own. I just got back from the grand canyon and ripped off royally. They have 7 or 8 law firms filing class action law suits against them for just such actions, just do a google for RCI and class action law suits and read up |
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Pit
Dec 18th, 2007 - 12:22 PM |
Re: RCI in class action lawsuit
See complaints filed in lawsuit, if you have been unfairly treated contact them, I did. http://www.classcounsel.com/news/rci.html |
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Pit
Dec 18th, 2007 - 12:25 PM |
Re: RCI in class action lawsuit
Wow. You should have called RCI and complained. Most likely they would have helped you. You do know that RCI doesn't run or own resorts, right? RCI (and II, SFX, RAE, etc) only accepts units from owners such as you and gives them to other owners, for an exchange fee, looking to stay in that resort/area. The problems you had are resort issues not RCI problems. While I have no great desire to stand up for RCI as they certainly do more than their share of things wrong but they don't control the resorts they get in to trade. In fact they take almost anything as does II. So it pays to do your homework before accepting any resort from any exchange company. This isn't an RCI problem, they were only the conduit. The class(less) action wouldn't have helped as, according to that, you never would have got the trade as RCI would have rented it out. Your complaint is with the resort and whomever runs it. |
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Dough
Dec 18th, 2007 - 12:27 PM |
Re: RCI in class action lawsuit
Sounds like there's a mixture of complaints about RCI and the resort in general. First, you just learned the hard way (as many of us have) that RCI or I.I.'s ranking of a resort does not reflect it's quality. IMO it's politics and money that help determine a resorts rating. An example is when Westgate and RCI had a difference of opinion and Westgate left RCI for I.I. Westgates resorts ratings went from gold crown to silver crown. A good example is one of the resorts in Branson, MO were Westgate manages part of the resort and the other portion is a different management company. Exact same resort but two different rating through RCI. If RCI is giving charging you for a one room and you're receiving another, it might be RCI but it could also be the resort itself. You really should have called RCI to complain you did not receive what you paid for with your points. There have also been complaints of "over booking" at some FL resorts. I still don't think it's been made clear whether or not it's one particular resort group's problem or if RCI has a problem with it's own inventory control. I believe there have been issues with the Royal's in Mexico as well. Personally, RCI has ticked me off by making multiple public announcements about renting timeshare units to the general public. We've always known that it happens but RCI seems to be making it the foundation of their business rather than exchaning. IMO, there main concern should be owners/exchanger's first and rental's last. Instead, it appears to be rentals first and owners/ exchangers last. This perception is why I'm not renewing my weeks account with RCI. I own at HGVC and will continue to have their coporate account with RCI through them. I don't have a choice in that matter but, I can control it to some small degree by either using my owned week or by keeping my exchanges internally through Hilton. I'll do what I can to keep my owned inventory out of RCI's hands. By witholding inventory from RCI it will deny them the inventory they need to rent out to the public and deny them that avenue for making profits. Only then will they go back to concentrating on the important people in their business model...............the OWNERS. I understand the class action law suit and hope it forces them back to their basic business model of an exchange company rather than a rental company. On the other hand I can also agree that it's not the best or most effective way to force change. The best way, IMO, is to deny RCI the inventory they currently abuse. |
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